Request a Call back
  • Privacy policy

Last updated: February 12, 2019

Thermo Logistics (“us”, “we”, or “our”) operates the Thermo Logistics website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

What is this notice for?

This notice explains what we do with your personal data and the steps we take to keep it secure. It explains when and how we collect personal data, who we share it with, how we process it and what your rights are in respect of the personal data processing we carry out.

Who are Thermo Logistics?

Thermo Logistics offer a refrigerated courier service to deliver chilled and frozen items throughout the UK. Our team of experts are committed to providing fast nationwide chilled delivery with a fleet of multi-temperature vehicles.

When we say ‘we’, ‘us’ or ‘our’ in this notice, we are referring to Thermo Logistics Limited Company number SC529941 . We are the data controller in respect of this website and the services described in this notice.

When do we use your personal data?

  • Providing you with the products and services you want
  • Giving you relevant information about our company, deliveries and special offers

To do these things well, we need to process some of your personal data. We do this whenever:

Use this website:

Most of our websites use cookies. Cookies are small text files which websites store on the device you use to access our websites. Some cookies contain personal data. In general, we use cookies to run our websites, monitor their use and understand how our customers use them.

When you sign up to our newsletter:

When you use our website and forms, we may ask you if you want to receive direct marketing from us. You don’t have to sign up for direct marketing – it’s your choice.

Our websites runs a newsletter for people and businesses who want to receive information about us. You can sign up to receive these emails by providing us with your name and email address. We use this information to personalise our direct marketing, such as by addressing you by name. We also may send you a follow up mail to confirm your business name and industry so we can send you information relevant to your business.

If you want to opt out of the newsletter:

You can opt out of receiving direct marketing at any time by following the unsubscribe instructions in any of our marketing messages or by emailing

When you submit queries, complaints or compliments:

We will ask for your name, telephone number and email address so that we can identify you and discuss your enquiry with you. We will also ask for any other relevant information, such as further information about you, your business, the address of the complaint, the product we were carrying. We will use this information to take your enquiry and respond appropriately to it.

When we record CCTV images or Dash cam footage:

We use CCTV to help keep our business and team safe, so your image may be recorded when you visit us. We display signs at our depots to tell you when CCTV is being used. If no incidents take place, the CCTV images will not be looked at before they are deleted. However, if an incident occurs, we will review the CCTV images to see if they contain footage that relates to the incident. We use dash cams to monitor our driver behaviour and for our insurance if an incident occurs. If no incident is recorded the dash cam footage is not looked at before being deleted.

When we record Telephone calls to our office:

We record some of the telephone calls we receive, including all of the calls to our transport team. We use the recordings for staff training and to refer back to if you question something we said or you make a complaint. If we intend to record your call, a recorded message will be played first to inform you before the recording starts.

When an accident occurs:

If you are unfortunate enough to be involved in an accident on our premises, we will ask for your name, address, phone number, age and any other details that relate to the accident, such as information about any relevant health conditions you have or any injuries or treatments you received.


How long do we keep your personal data for?

Information about Is kept until
When you use our websites 25 months from your last known interaction with us.
When you book a delivery Business information that you provide directly to us is held for as long as you a customer with us and deleted after 2 of the last job carried out.


When you make a payment or request a refund 6 years from the date of the transaction. Payment card details are not retained unless they are faxed to us by your booking agent, in which case they are held until the booking has been completed and paid for.
When you sign up for direct marketing and when we send you direct marketing For as long as you remain opted-in then for a further 25 months from your last known interaction with us
If you opt out of direct marketing We will keep your name, email address and postal address indefinitely, so that we can ensure we don’t accidentally send you direct marketing messages again without you having first opted back in.
When you submit queries, compliments or complaints 1 year from the date of the last correspondence on the matter.
When you participate in surveys 25 months from the date of the survey.
When we record CCTV images or emergency audio CCTV is kept for 31 days and emergency audio is kept for 6 years, both measured from the date of the recording. However, in some situations, these periods may be extended. 
When we record telephone calls to our offices 3 months from the date of the recording.
When an accident occurs 6 years from the date of the accident, or 3 years from the age at which a child becomes an adult, or 3 years from the date of settlement of a claim, whichever occurs last.
When you make a request to exercise your data protection rights Information about your request and our response will be kept for 12 months from the date of our final response to you.
When information is relevant to a legal or insurance-related action, proceeding or claim 6 years from the date that the action, proceeding or claim is settled.